Return Policy
Return Policy for [jmmartae.com]Effective Date: [Date]At [jmmartae.com], we strive to provide high-quality water treatment products and solutions that meet your expectations. However, we understand that sometimes returns may be necessary. This Return Policy outlines the process and conditions under which returns are accepted.
1. Eligibility for Returns
You may return your purchased items if they meet the following criteria:Damaged or Defective Products: If the product you received is damaged, defective, or does not match the description on the website, we will accept the return within [X] days from the delivery date.Incorrect Product: If you receive an incorrect product (e.g., the wrong item or model), you are eligible for a return within [X] days from the delivery date.Unopened, Unused Products: If you have simply changed your mind or no longer need the product, we will accept returns for unused and unopened products within [X] days from the delivery date. Please note that opened or used products cannot be returned unless they are defective or damaged.
2. Non-Returnable Items
Certain items are not eligible for return due to safety, hygiene, or other reasons, including:Water treatment systems or products that have been installed, activated, or used (unless defective or damaged).Custom or personalized items, including filters that have been customized to your specifications.Products past the return window (as defined in this policy).Items without a receipt or proof of purchase.
3. Return Process
If you wish to return a product, please follow these steps:Contact Customer Support: To initiate a return, contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. Please provide your order number, product details, and the reason for the return.Return Authorization: After verifying the return request, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item. Returns cannot be processed without this number.Package the Product: Securely repackage the product in its original packaging, including all accessories, manuals, and any free items you received. This ensures the product is returned in the condition it was shipped.Return Shipping: You are responsible for the shipping costs for returns unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure that the product reaches us safely.Inspect the Return: Once we receive the product, our team will inspect it to ensure that it meets our return criteria. If the product is not in new or resalable condition (for unused items), or if the issue falls outside of our return policy, we may reject the return or offer a partial refund.
4. RefundsUpon approval of your return, we will process a refund to the original payment method within [X] business days. The amount refunded will depend on the condition of the returned item:Full Refund: If the item is returned within the eligible return window and meets our return conditions, you will receive a full refund, including any taxes paid.Partial Refund: If the item is returned opened or used, or if there are missing components, a partial refund may be issued.Shipping Costs: Shipping charges are non-refundable unless the return is due to a defective or incorrect product.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired product.
6. Defective or Damaged Products
If the product is defective or damaged upon arrival:Report the Issue: Please contact us within [X] days of receiving the product to report the damage or defect. We may request photos of the damaged product or packaging.Return Process: We will arrange for the return of the defective or damaged item at no additional cost to you. Once we receive the returned item, we will send a replacement or issue a full refund, depending on your preference.
7. Restocking Fees
In some cases, a restocking fee may apply to returns for non-defective or non-damaged items. The restocking fee, if applicable, will be clearly communicated to you prior to initiating the return process and will typically be around [X]% of the product's price.
8. Return Shipping CostsFree Return Shipping:
We offer free return shipping for defective, damaged, or incorrect products.Customer-Paid Return Shipping: If the product is being returned due to a change of mind or other non-defective reasons, you will be responsible for the return shipping costs.We recommend using a reliable and trackable shipping service, as we cannot be responsible for lost returns.
9. ExceptionsWater Treatment Systems:
If the product is part of an installed or activated system, returns will not be accepted unless there is a manufacturing defect, and the item is still under warranty.Special Orders: Custom or special orders are non-returnable unless they are defective or damaged upon arrival.
10. How to Contact Us
For any questions or concerns about your return, please contact us:Email: [Your customer service email]Phone: [ customer service phone number]Return Address: [ return address]